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SPECTRUM customer care

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Frequently Asked Questions

Yes, our experts are available 24/7 to assist you with customizing your Spectrum Internet, TV or Voice plans. If you are a new customer, call us at 844-993-3663 or if you are an existing customer, call us at 866-934-7069.


For 24/7 technical support, account or billing assistance, visit Spectrum Customer Support.


If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support.

If your Spectrum Internet, cable TV or Home Phone service is not working, find out if a service outage has occurred in your area by visiting the Outage Information and Troubleshooting page.

To pay your Spectrum bill over the phone or online, visit Pay My Bill for complete details. You can also pay your Spectrum bill on your mobile device using the My Spectrum App.

Spectrum Internet Customer Service is available 24/7. If you are a new customer, call us at 844-993-3663 or if you are an existing customer, call us at 866-934-7069.


You can also find solutions to common Internet issues on the Spectrum Internet Customer Support page.